Announcements

A small number of resellers on the value network noticed a bug that caused accounts to become inaccessible when the reseller changed a user’s password. The account needed to be reset by Admin.

This bug has been identified and fixed.

If you are a reseller and have recently changed a password causing the user account to become accessible, there is now a very easy fix. Simply log in and go to the user account admin and submit the form without making any changes, your user will then be able to log in.

There seems to be some buffering on that server which is being looked in to. No other servers on the network are being affected.

Network card replaced, issue resolved.

The RAM has also been replaced on the server after a couple of crashes. No more issues are expected.

We are experiencing an outage on the USA Value network. This is due to a router issue. The network admin is working on it but its going to take a little time to get it back online. I don’t have a solid time frame for when this issue will be resolved.

Updates will follow.

Servers are starting to come back online. It may take a little while for everything to be completely back to normal while the routing sorts itself out.

There are still a few issues with routing that need to be ironed out – you may find that streams are working for some locations and not others.

I’m monitoring the servers very closely but it looks like they are back online and pretty much back to normal now and have been for the last 5-10 minutes.

You might still experience some small amounts of buffering for a few minutes due to the amount of traffic but it will calm down if it hasn’t already.

If there are any further problems then this topic will be updated.

We will be performing maintenance which will affect customers on uk1-pn.

There was a complication last time with uploading new firmware to the switch, the switch was rebooted succesfully but the new firmware was not uploaded. Thus the switch will be rebooted again on the 4th July to upload the new firmware.

Date: 04/07/2008
Window: 02:00 for 1 hour
Duration: < (10 minutes)

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

We are continually working to ensure that our servers are as stable as possible. We will be performing maintenance at the following time:

Date: 26 June 2008
Window: 07:00 for 1 Hour
Duration: < 30 minutes

The work carried out will be a PCI NIC upgrade as we have been made aware of potential problems that could arise with the current one.

We will be performing maintenance which will affect your service. This will last about 20 minutes, and during this time, your service will go offline.

Date: 16 June 2008
Window: 05:00 for 1 Hour
Duration: < 20 minutes

This maintenance is to upgrade the IOS firmware on our RHC.North core router, from our Maidenhead facility.

This will affect customers on IPs starting with 87.117.x.x

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

There seems to be an issue with 2 of the 6 servers at the USA datacentre. Updates to follow…

The problem has been resolved now and all servers should be back online. The outage lasted for less than 10 minutes.

If your AutoDJ/DNAS has not come back online then you can log in to the control panel to restart it, if you still have problems then please open a support ticket.

The datacentre have notified us that is was due to a problem with the switch that the two servers are connected to, which is why the other servers were not affected. They have fixed the problem now and are continuing to investigate the cause.

After a second short outage, the switch has been replaced and we expect no more outages or issues.

There seems to be another issue with LINX – this may have caused buffering problems for a small number of listeners, however all traffic has now been re-routed so everything should be back to normal.

This is not an issue with our servers or network, LINX is outside of our network and control.