This is an automatic notification.
Our monitoring system has detected that USA7-VN is currently down.
Staff have already been notified of the outage and will look in to the issue shortly.
USA7-VN.MIXSTREAM.NET (66.90.104.41)
DOWN at Oct 03 2010 07:53 PM (EU/Western)
Err: ping: request timeout
There is currently an issue affecting most USA value network servers. This is being worked on and will be back to normal soon.
We are experiencing packet loss on usa7-vn, this is being worked on and we expect things to be back to normal shortly. Thank you for your patience.
There seems to be packet loss to some locations on some of the USA Value network servers. This is being worked on.
The server usa7-vn seems to have crashed and is now being rebooted. I expect it to be back online in the next 10 minutes. Sorry for any inconvenience caused.
We are currently experiencing problems with usa7-vn and it may need to be reinstalled. I’ll post updates here as they come.
UPDATE (14:04): The server is back online, but I’m still thinking about reinstalling it so I’ll update this post when the time comes.
UPDATE (14:10): Packet loss is back, the issue is being worked on.
UPDATE (14:39): The issue is fully resolved and the server doesn’t need reinstalling. I had noticed some code was being injected into some pages before the network went down, but this was caused by another machine on the network spoofing the router gateway and injecting code. Our server hasn’t been compromised at all which was my main concern.
I will be performing an update on the systems used for stopping/starting streams today. All shoutcast streams will need restarting, but this will only cause a few seconds of downtime and then the servers will come back up automatically.
This is intended to resolve any issues with servers randomly stopping as reported by a small number of customers.
The restarts will be performed over the next few hours.
UPDATE: This is now complete on all servers apart from USA3-VN which needs some more work before the change can be made. Updates will be posted here on any maintenance. This will be within the next week.
A new server has been added to the USA based value network, all new value network customers will be automatically put on to usa7-vn.