- 8 Aug 2010
- 8:09 pm
- [update] uk2-vn
Just to update you, the server is now back up and running as normal. Thank you for your patience.
Just to update you, the server is now back up and running as normal. Thank you for your patience.
Thank you for your patience, UK2-VN is now back up and running.
UK2-VN.MIXSTREAM.NET (87.98.250.247)
UP at Aug 08 2010 07:56 PM (EU/Western)
Was down for: 10min
This is an automatic notification.
Our monitoring system has detected that UK2-VN is currently down.
Staff have already been notified of the outage and will look in to the issue shortly.
UK2-VN.MIXSTREAM.NET (87.98.250.247)
DOWN at Aug 08 2010 07:46 PM (EU/Western)
Err: ping: request timeout
The server doesn’t seem to have come back up yet but this is being worked on. Please don’t open support tickets regarding this issue as it is already being worked on.
I have had to reboot uk2-vn due to it going into readonly mode and not allowing servers to start up. The server should be back in a few minutes.
Apologies for any inconvenience caused.
The server uk2-vn has been rebooted after some maintenance. Please allow 10 minutes for it to come back
The scheduled reboot was carried out at 12:34am and the server was back up and running at 12:37am – the total downtime was 3 mins. This has resolved the login issue and all streams have started back up automatically.
Thank you for your understanding.
Expected downtime: under 5 minutes
Maintenance window: 12am – 1am, 31st March
While performing an update, the server seems to have gone into read-only mode unexpectedly so I’ll reboot it at around 12am – 1am or until someone complains about the unavailability of the control panel.
This isn’t affecting streams which is why I’m not going to reboot it immediately, however you will find that once logged in you get logged back out again until the reboot is complete.
PS, we are now on BST (GMT+1)
uk2-vn is being rebooted as I’ve just found that it has gone into readonly mode. It should be back up shortly.
UPDATE (14:51): Server came back up within a couple of minutes and is now running smoothly.
I will be performing an update on the systems used for stopping/starting streams today. All shoutcast streams will need restarting, but this will only cause a few seconds of downtime and then the servers will come back up automatically.
This is intended to resolve any issues with servers randomly stopping as reported by a small number of customers.
The restarts will be performed over the next few hours.
UPDATE: This is now complete on all servers apart from USA3-VN which needs some more work before the change can be made. Updates will be posted here on any maintenance. This will be within the next week.