UK3-VN

Due to the recent problems with this server, we have had to set up a new server and swap customers across.

If you are using the hostname uk3-vn.mixstream.net for your source settings and listener links then you need to take no action as the address will automatically update to the new server.

If you are using the IP address (83.170.76.56 as opposed to the hostname uk3-vn.mixstream.net) then you have two options open:

1) We recommend that you change your settings to the new IP address which is 78.129.227.10

2) If changing your IP address causes problems, then you can continue to stream to 83.170.76.56 as we are keeping the server online for those who are unable to change. This server is being renamed to uk5-vn.mixstream.net. Resellers should use the control panel at http://uk5-vn.mixstream.net from now on.

We hope that this satisfies all affected customers. The reduced load on the old server should improve service for customers that use it and those that choose to change will also be hosted on a much faster server.

Thank you for reading this, if you have any questions then please don’t hesitate to open a support ticket.

Please do not open a support ticket about the uk2-vn and uk3-vn outage – we are working on this.

The servers will be back up asap, opening a ticket won’t speed things up

Thank you for your understanding.

Unfortunately, despite assurances by the provider that they could reassign the IP to a new server, it turns out that they cannot do this so the maintenance is cancelled for now. Further updates will be made in the next few days.

I’m hoping that we can get the IP for uk3-vn transferred to the new more powerful server tonight. This will most likely result in a short downtime but once the work is complete it will mean an end to the recent problems that customers on this server have experienced.