We are experiencing an issue with one of the networks used for usa premium. This is being worked on and we expect servers to come back up shortly.
Apologies for any inconvenience caused, please don’t open tickets regarding this issue as we are aware of it.
UPDATE: The service is back online after a 15 minute outage. If your server hasn’t yet come back online, please start it from the control panel.
Thank you for your patience, USA2-PN is now back up and running.
This server is on the Premium Network. If you have been affected by this outage, then please contact us before the 7th of next month as you may be entitled to compensation under our Service Level Agreement.
USA2-PN.MIXSTREAM.NET (66.45.246.202) UP at Jul 22 2011
07:31 PM (EU/Western) Was down for: 20min
This is an automatic notification.
Our monitoring system has detected that USA2-PN is currently down.
Staff have already been notified of the outage and will look in to the issue shortly.
USA2-PN.MIXSTREAM.NET (66.45.246.202) DOWN at Jul 22
2011 07:11 PM (EU/Western) Err: ping: request timeout
There appears to have been a power outage affecting usa1-pn and usa2-pn this morning. We are looking in to the cause of this, but the issue was resolved quickly.
If your Shoutcast server is hosted on any of the 2 affected servers then you may need to restart it from the control panel. If you have any problems with starting your server then please open a support ticket.
Apologies for any inconvenience caused.
The outage latest about 2 minutes, all systems are now back online. Sorry for any inconvenience caused.
There is a problem with some of the USA premium network, this is being worked on and we expect it to be resolved shortly.
The work has been completed and customers should see an improvement in the bandwidth in the next few minutes as everything stabilises.
Apologies for any inconvenience caused.
We are aware some clients are still having connectivity issues. To rectify any remaining issues we are working on adding a connection to Cogent who is On-Net within our datacenter. They are currently not part of our bandwidth providers.
Abovenet has updated us they are trying to reroute the cut fiber using an alternate path because they are unable to gain access to the fiber for repair due to fire.
We do not have any ETA/ETR estimates at this time. As soon as we have more information we will send another update.
The network issue is a bend in one of our fibers to NYC, provided by Abovenet. Techs have identified where the problem is, have prepped for the work in the manhole they need to be in.
The fiber cut is being workedon by Abovenet. They are saying that the c rew is in place to replace the span of fiber that is damaged.
They are not able to give us an estimated time of repair yet.
There seems to be an issue affecting some routes to the USA premium network, affecting the following servers:
usa1-pn, usa2-pn, usa1-adj, usa2-adj, usa3-adj and usa4-adj
I have a ticket open with the datacentre and will update this post as I get info.
UPDATE: This seems to have been resolved and seems to have been a temporary issue with a supplier outside of the network.