The transcoder server usa2 has crashed and won’t boot up. We are working on this and expect service to be restored shortly, however it could take until early tomorrow.
Apologies for any inconvenience caused.
The work described in the last post is now complete, 6 transcoders have been moved to a new server (usa1-trans) and this has freed up resources on the original server. There should be no more issues with the control panel.
The transcoding server is running a little slow at the moment, we’ve had no complaints of audio problems but you may find that the control panel is slow for transcoders.
I’ll work on this by setting up a new server for the transcoders and transferring a few over – this will cause a short outage of a few seconds which will just cause a skip in the audio for the moved transcoders.
I’m not 100% certain but there may be an issue with the USA premium network, a customer has reported issues with AutoDJ and I’ve heard a little buffering on another stream. Thre’s no packet loss and there isn’t any lag but something is amiss.
I’ll contact the network people and keep you updated here.
UPDATE: I have a ticket open with the datacentre, who will look in to this shortly. Please don’t open a support ticket, as it may not be answered right away if it is regarding this issue.
According to Radiotoolbox stream test, the streams are perfect http://www.radiotoolbox.com/images/sbin/stream_test_graph.png?id=13119 — this does suggest that only certain routes are affected.
UPDATE3 22:09: Appears to be fixed
The issue seems to have cleared up at the moment, I’ll post here with any info as I get it.
UPDATE4 22:19:
The issue was with one of the carriers, XO – it seems to have calmed down now and they are looking in to the problem. The problem was outside the control of us or the datacentre as it was on an international link outside the network.
usa2-trans is currently experiencing problems, an engineer is looking in to this.