USA4-VN

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  • 9 Mar 2010
  • 8:17 pm
  • [update] USA4-VN power supply replaced

The power supply was found to be faulty. This has been replaced and we expect no more problems with this server.

Thank you for your patience.

  • 9 Mar 2010
  • 8:00 pm
  • [update] USA4-VN crash again, engineer is checking the server

We are looking in to the problem with USA4-VN as it’s crashed for the second time today. This is very unusual and may mean that there’s some hardware issue that needs to be addressed.

Sorry for any inconvenience caused.

  • 9 Mar 2010
  • 4:54 pm
  • [server crash] USA4-VN

The server is being rebooted. It looks like it crashed again – which is the second time in the last month as I recall. If it happens again I’ll get an engineer to run tests on it.

  • 15 Feb 2010
  • 10:06 pm
  • usa4-vn currently down [update]

The server is now back online and functioning as normal. Thank you for your patience.

  • 15 Feb 2010
  • 9:24 pm
  • usa4-vn currently down

Due to a billing error at the dc, the server is currently down. Despite being up to date with payments, they somehow managed to suspend the server. I have emergency tickets open with several departments to get the server reactivated with immediate effect.

Thank you for your understanding.

  • 12 Feb 2010
  • 4:49 pm
  • network maintenance – Chicago – 13/02/2010 – 6AM-8AM GMT

network maintenance – Chicago – 13/02/2010 – 6AM-8AM GMT

We will be upgrading some of our equipment to increase our network`s capacity. We expect no network downtime. Some of our upstream providers may go offline during the maintenance but the affected traffic will be automatically re-routed through our other uplinks

  • 26 Jan 2010
  • 5:32 pm
  • USA Value network packet loss

There currently seems to be some packet loss on one if the USA value networks. This will affect some customers on usa1-5 vn.

It may be another DDOS attack. Updates to come.

  • 1 Dec 2009
  • 5:07 pm
  • Value network update

I will be performing an update on the systems used for stopping/starting streams today. All shoutcast streams will need restarting, but this will only cause a few seconds of downtime and then the servers will come back up automatically.

This is intended to resolve any issues with servers randomly stopping as reported by a small number of customers.

The restarts will be performed over the next few hours.

UPDATE: This is now complete on all servers apart from USA3-VN which needs some more work before the change can be made. Updates will be posted here on any maintenance. This will be within the next week.

  • 26 Nov 2009
  • 12:55 pm
  • USA4-VN packet loss

There seems to be packet loss on usa4-vn, this is now being looked in to.

  • 12 Oct 2009
  • 1:15 pm
  • USA Value network issue

It looks like usa(1-5)-vn has just gone down, this is being worked on.

UPDATE 13:26: Servers are back online after a few minutes of downtime, I can see a small amount of packet loss but this should go away once the network has caught up with the demand.