Due to some slowness, USA5-VN had to be rebooted a few minutes ago. All streams are now back online. If you are still having issues then please open a support ticket.
Dear Customer,
You may have noticed that the server you are hosted on (USA5-VN) has started to run a little slowly compared to normal. This only seems to be affecting the control panel pages and doesn’t affect any of the streams hosted there.
We are looking in to the problem and will upgrade the server if necessary. No more new customers will be put onto the server from now and we will be setting a new one up by tomorrow for new orders due to very high demand recently.
I apologise if the slowness of the control panel has caused any inconvenience and for the unusually unreliability over the last few days.
The server that will be opened tomorrow will be a UK based server, so if you would prefer to have your stream based in the UK (better for European customers) then please email sales at bellonline.co.uk to request a move – please note that this will mean that you receive new stream details. If you prefer to remain on the current server USA5-VN then the issue will be resolved within the next few days.
The server will be rebooted shortly to see if that helps the situation, that will cause about 2 minutes of downtime.
One more reboot on this and I’ll be taking the accounts off the server today which have been moved.
This should free up resources. I’m also going to check that there are no resellers on there that have set up an unreasonable number of servers which goes against the FUP.
I’ve now moved deleted the unused accounts from the server.
Also, it does look like some resellers have been setting up large numbers of servers which were not in use, so all servers that were not streaming have been shut down (this won’t affeect those that are streaming). If your server has been shut down then you can restart it from the panel – this had to be done because there were so many shoutcast servers running that were never used and just using up resources.
This has made a huge differece to the server speed, 2 minutes after shutting down unused streams, the server load average has reduced by 10 times and the CPU usage from 60% to 2%.
New systems are going to be put into place to stop this from happening in future.