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  • 11 Jan 2009
  • 6:43 pm
  • USA Value network – DDOS attacks

There have been some short periods of downtime on some of our USA Value network servers due to DDoS attacks. The attacks were not aimed at our servers, but we have still been affected and the datacentre is working hard on stopping the attacks.

  • 28 Dec 2008
  • 6:31 pm
  • uk2-pn network issue (also affected support system)

There has been a network issue with one of our providers which has affected both the websites and support system and uk2-pn streaming server. The problem seems to have been resolved now and we are going to get a full explanation from the datacentre.

This seems to have been a major outage that affected several datacentres and many hosting and streaming businesses will have been affected.

  • 27 Dec 2008
  • 10:25 pm
  • usa1-vn – usa5-vn packet loss

We are currently experieincing packet loss on the above servers, this is being looked into and will be resovled shortly.

  • 21 Dec 2008
  • 3:24 pm
  • usa2-adj Power supply replaced

There was some downtime earlier on one of the autodj servers. The power supply has been replaced and it is back up. Please make any sla requests before 7th jan.

  • 19 Dec 2008
  • 7:22 pm
  • usa3-vn power supply replaced

After some short downtime, the power supply was found to be faulty. This has been replaced

  • 18 Dec 2008
  • 12:21 pm
  • USA2-VN Hardware issue

USA2 Value network has gone down due to a hard drive failure. The hard drive is going to be replaced and the server reinstalled.

We are hoping to recover the data and get the server back online as soon as possible.

We’re having issues getting the server back online but are working on getting it back as soon as we can.

There are very few customers on this server so the recent problems haven’t affected many.

The hard drive and RAM had been replaced twice and still the crashing continued, so we have set up a brand new server which is up and running now. This should be the last we hear of the problems with usa2 vn.

  • 5 Dec 2008
  • 3:41 pm
  • Google Checkout disabled – still available on request

Google Checkout has been disabled due to unreliability – it seems that their callback system hardly ever works, so the billing system isn’t being notified of payments.

If you would like to pay using GC then plase open a ticket with billing.

  • 29 Nov 2008
  • 3:12 pm
  • USA Value Network – packet loss on some servers

We are currently experiencing packet loss on a small number of servers hosted on the USA network.. This is known to be affecting usa1-vn, usa3-vn and a small number of dedi customers.

This is being worked on and will be back to normal shortly.