There was a problem last night with one of our AutoDJ servers. It seems like due to a small outage, the server got overloaded and had to be rebooted. All is now back to normal.
As a result of the downtime, customers on the affected AutoDJ server will be entitled to SLA compensation. To claim, please email SLA@BELLonline.co.uk with your request after the 1st Oct and before the 7th Oct.
I’ve decided to finish with the MSN/AIM support in favour of an online live help system.
This can be accessed from most pages on the websites and will be online most of the time.
Due to come minor buffering problems, we have arranged to get USA4-VN moved to a different switch. This will cause a minute or two of downtime and should then improve.
maintenance complete, speeds seem to have improved so well see how it goes.
USA2-VN is being rebooted. It seems to have crashed a couple of mins ago. The cause will be investigated.
It could be a partial network outage, someone is looking in to this and service will be resumed asap.
This is only affecting a small number of customers on usa2-vn (66.90.103.144)
The issue has been resolved, it was a short partial network outage by the look of it.
USA Premium network is down. I have no info yet as I’m unable to contact the staff at the datacentre but I’ll keep you updated here.
This only seems to be affecting Shoutcast streams and the transcoders, AutoDJ is unaffected.
After some investigation it appears that some customers using AutoDJ may be affected and the control panel may not work for some customers. This may be a result of dns issues caused by the outage.
Most AutoDJ customers are unaffected.
Everything seems to be back online now. Please allow some time for everything to settle down before opening tickets regarding the control panel or buffering as it will all catch up if it hasn’t already.
If your server is still completely offline then please log in to restart it (although you shouldn’t need to as there was no power outage) if that doesn’t work then open a support ticket.
Transcoders will be checked shortly.
According to our monitoring from hyperspin, the outage lasted around 35 minutes.
I’ll get info from the datacentre and post here as I get it.
USA1-VN will be rebooted shortly due to slowness affecting the control panel.
Streams have not been affected by this but will go offline for a couple of minutes during the reboot.
Reboot complete.
There was about 2 minutes of downtime.
Some routes to our USA premium network are experiencing packet loss. The problem seems to be with NJIIX, one of the carriers that our datacentre uses.
We have someone looking in to the problem and traffic will be re-routed asap.
resolved shortly after posting. Packet loss lasted about 30 minutes and afffected only a small number of listeners that go over tiscali and njiix.
A small number of resellers on the value network noticed a bug that caused accounts to become inaccessible when the reseller changed a user’s password. The account needed to be reset by Admin.
This bug has been identified and fixed.
If you are a reseller and have recently changed a password causing the user account to become accessible, there is now a very easy fix. Simply log in and go to the user account admin and submit the form without making any changes, your user will then be able to log in.